Accenture New Joiner Hub
New Joiner Hub
The client had several disjointed sites for new joiners, leading to poor engagement, numerous inquiries to the Careers team, and feedback indicating difficulty in finding essential information. During onboarding, new hires received emails with multiple links, which contributed to this fragmented approach. The goals were to centralize information into a single, user-friendly platform to improve engagement and accessibility, reduce repetitive inquiries to the Careers team, and enhance the overall onboarding experience by continuously improving the platform based on feedback.
To address these challenges, I conducted research, including interviews with recent new hires and Careers team members, surveys, empathy maps, personas, and user journey analyses. This research informed the design of a cohesive information architecture and UI for the new centralized platform. The new site featured clear, easy-to-find FAQs and self-service resources, improving the onboarding experience. The impact was significant, with improved satisfaction among new joiners and those involved in onboarding events. After the February 2023 onboarding round, the client reported that the portal saved an average of two hours per new hire and simplified navigation within the company. The success of the original UK site led to its replication by the Irish team, streamlining their onboarding materials.